Feedback from previous guests about their experience.
54%
liked the hotel and would stay again
cleaned daily
easy access around dam
seriously hot rooms
smelt like damp
5.4/10
Guest rating
Rooms
5.0
Location
7.5
Service
6.0
Dining
5.0
Guest reviews
5.4/10
based on 10 reviews
6.2
6.2/10 based on 4615 reviews
Chris
United Kingdom,
May
2024
5.6/10
The hotel had a fantastic location near public transport options to the city, but there were disruptive loud banging noises nearby. The rooms were uncomfortably hot and stuffy with no windows, making it essential to constantly use the fan. The dining prices were considered high for the small and poorly maintained selection offered.
Rooms
5.0
The rooms were extremely hot, uncomfortable, and lacked windows, needing the fan constantly for ventilation.
Service
8.0
The service was helpful and nice, especially with printing and advice.
Location
7.0
The hotel's location was excellent, with convenient access to public transport, although the loud banging noises nearby were disruptive.
Dining
5.0
The dining options were considered overpriced for the limited and poorly maintained selection available.
Facilities
The hotel's facilities were adequate, no specific positive or negative highlighted.
William
United Kingdom,
March
2024
5.4/10
The hotel has its ups and downs. The rooms are not perfectly clean and lack privacy due to shared balconies, but the overall stay is recommended for anyone. The service is below average, being indifferent and money-oriented. However, the location is convenient with easy access to the city center and good local amenities. The dining experience could be better, with barely edible food served.
Rooms
7.0
The rooms are a little small for bigger groups, but the overall stay is amazing and would recommend to anyone.
Service
5.0
The service clearly lacks care for guests and is very money-oriented.
Location
8.0
The location is good with easy access to the city center and local amenities.
Dining
5.0
The food was barely eatable, and booking in advance was required.
Facilities
5.0
Limited facilities provided.
Elmer
United States,
March
2024
6.0/10
My stay at the hotel had its ups and downs. The rooms were just okay, and they were cleaned daily. However, they were seriously hot, making it uncomfortable at times. The location was convenient, close to a coffee shop, canals, and with bike hire available. But the room smelt damp and was underground with no ventilation or windows.
Rooms
5.0
The rooms were cleaned daily but were seriously hot, with a strong damp smell and lack of ventilation.
Service
7.0
The service was good overall, with welcoming staff and assistance available for tours and tickets. However, there were some instances of rudeness when requesting certain services.
Location
6.0
The location was convenient, close to a coffee shop, canals, and bike hire options. However, the underground room and lack of ventilation were noticeable drawbacks.
Dining
6.0
The dining experience was average, with a decent selection of breakfast items. However, the interaction with the staff could have been more customer-oriented.
Facilities
6.0
The hotel offers limited facilities but has amenities like tea and coffee available. The underground room setup and lack of ventilation were noticeable drawbacks.
cleaned daily
seriously hot rooms
Murray
United States,
December
2023
6.0/10
The hotel is conveniently located close to public transportation, making it easy to get around. The rooms, while clean, could feel hot depending on the weather outside due to limited air circulation. The service was friendly overall, but there were instances of noise disturbance at night. The dining options were a bit limited, with mediocre offerings. The hotel lacks some facilities like heating in the rooms, affecting overall comfort.
Rooms
6.0
The towels were changed daily, and the rooms were clean but could get hot depending on the weather outside. The basement setting with a small window for air circulation and a bad smell in the corridor were drawbacks. No heating in the rooms affected comfort.
Service
7.0
The staff were generally friendly and supportive, offering good transport information. However, there were incidents of being loud at night, affecting the overall experience.
Location
8.0
The hotel is very close to the tram station and just a 4-minute walk from the train station, which is convenient for exploring the area. However, it's quite a distance from main attractions but close to public transportation.
Dining
5.0
The dining experience was a little limited with mediocre offerings like stale bread and boiled eggs. More variety in the menu would have been appreciated.
Facilities
5.0
The hotel lacks some essential facilities like heating in the rooms, which can impact the overall comfort of the stay.
Close to public transportation
Limited dining options
Robert
United Kingdom,
October
2023
5.2/10
Our stay at the hotel was a bit of a deception in our point of view, with rooms lacking cleanliness, bugs on the mattress, and towels and sheets with stains. The price charged, plus the additional deposit, didn’t match the quality. The room's dampness further added to the disappointment.
Rooms
5.0
The cleanliness of the rooms was disappointing, with bugs on the mattress and stains on towels and sheets. Dampness was also an issue.
Service
7.0
The service was a mix of friendly and not so friendly experiences, with a 24-hour reception being a plus. The location on the main tram line was convenient, offering good value for money.
Location
6.0
The location was good for accessing local parks, shops, and trams, but there was some noise from traffic due to the hotel's positioning. The proximity to the Tram/bus station was convenient.
Dining
5.0
Dining was available for an additional fee each day, and there were some crowding issues. The dining experience wasn’t exceptional compared to similar priced hotels.
Facilities
5.0
The facilities were average, not standing out in any particular way.
24-hour reception
Unclean rooms
Colin
United Kingdom,
September
2023
6.6/10
I had a pleasant stay at the hotel. The room was cozy and had a nice bathroom, but lacking air conditioning which made it a bit warm on a summer night. The service was hit and miss, with some staff being helpful while others seemed disengaged. The location was convenient for reaching the airport and city center but not as close to downtown as expected. The dining options were limited and could have been better. Overall, a decent value for the price but with some room for improvement.
Rooms
7.0
The room was cozy with a nice bathroom, but lacked air conditioning for a comfortable sleep on warmer nights.
Service
6.0
The service varied, with some staff being helpful while others seemed disengaged.
Location
8.0
The hotel was convenient for reaching the airport and city center, but not as close to downtown as expected.
Dining
5.0
The dining options were limited and could have been improved.
Facilities
7.0
Basic facilities available without any standout features.
Brad
United States,
September
2023
5.4/10
I was quite disappointed with the room, as it looked nothing like the photos. However, the service was accommodating and they immediately addressed my concerns when I requested a change. The location was convenient, right next to a tram station with easy access to the city center. The dining experience was mediocre, and I didn't appreciate being charged extra for my child's breakfast. Overall, the hotel had its highs and lows.
Rooms
5.0
The room was a deception compared to the photos and felt unfinished with some issues like a hole covered with paper. However, the staff were quick to change my room when I raised the concern.
Service
7.0
The service was accommodating, and the staff immediately swapped my room when approached. However, I encountered foul language used by some staff members.
Location
8.0
The hotel's location next to a tram station with easy connections to the city center was very convenient. However, there were some issues with noisy neighbors violating smoking rules.
Dining
5.0
I found the dining experience to be subpar, especially when they asked for an extra payment for my child's breakfast. The quality of the food did not match the additional costs.
Facilities
5.0
The hotel's facilities were lacking, and I didn't feel the value for money matched the amenities provided.
Michael
United Kingdom,
July
2023
5.0/10
The hotel was a mixed bag with a disappointing room experience but redeemed by a convenient location with easy tram access. The service fell short with uninterested staff, while dining was not worth the price. The facilities were subpar, and value for money was questionable.
Rooms
5.0
The room was far from what was advertised, cramped, and hot with no windows. Strong unpleasant odors led to a room change.
Service
5.0
The staff seemed uninterested and unfriendly, lacking basic courtesy and manners.
Location
7.0
The location was decent, near a tram stop for easy access to the city center.
Dining
5.0
The dining experience was not worth the price, with a limited, unappealing selection.
Facilities
5.0
Facilities were not impressive, lacking notable features or amenities.
Convenient location
Disappointing rooms
Edwin
United States,
May
2023
5.8/10
My stay at the hotel had its ups and downs. The location was excellent with easy tram access to town, and the comfortable beds made for a good night's sleep. However, the rooms felt unsafe being right next to the parking area, and the dining experience was disappointing with a high price for limited and poorly maintained options.
Rooms
5.0
The rooms felt very unsafe being right next to the parking space. They were extremely hot, making it uncomfortable to stay in.
Service
7.0
The service was really friendly and helpful, but at times, it felt a bit uninterested. Welcome drink and tours/ticket assistance were nice perks.
Location
9.0
The location was excellent with the tram directly outside making it easy to get in and out of town. The hotel was incredibly close to Vondelpark.
Dining
5.0
The dining had all the things you would expect, but the 7,50€ price for a small, poorly maintained selection was extortionate.
Facilities
Facilities were prepared to explain the tourist tax, but the lack of detail in the dining options was a downside.
Andrew
United Kingdom,
April
2023
6.6/10
The hotel is conveniently located close to the tram stop, offering easy transportation options. The rooms are comfortable with new furnishings and a nice bathroom, although there were some cleanliness issues. The service was a mix of politeness and bluntness, with some lapses in attention to detail. The dining options were overpriced for the basic offerings. Overall, it served well as a last-minute choice with both positive and negative aspects to consider.
Rooms
7.0
The rooms were comfortable with new furnishings and a nice bathroom, but there were some cleanliness issues.
Service
6.0
The service was a mix of politeness and bluntness, with some lapses in attention to detail.
Location
8.0
The hotel's location is convenient with the tram stop close by, although there were cleanliness issues around the premises.
Dining
5.0
The dining options were overpriced for the basic offerings.
Facilities
7.0
Limited information provided about the facilities.
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